Emotional Emergency Handbook
Every dental office has a plan for managing medical emergencies. Few offices, however, have written policies and procedures related to the handling of emotional emergencies which occur far more frequently. An emotional emergency in the dental office is defined as any negative emotion that takes our attention away from delivering the best care possible. Use this as a reference book when you are faced with a difficult dental dilemma and need help. This book can serve as a tool to help build happiness and harmony in your journey through dentistry!
Neutralize Your Nightmares Handbook
Do you stay up at night worrying about an unhappy patient? Does conflict among team members disrupt your day and prevent you from delivering the best care possible? Do you feel the steam boiling up from the pot of animosity that is stirred by other team members? If so, you are not alone. There are many things in life that we can control, but sustained office conflict is not one of them. This book is designed to help dental offices build harmony and develop a united sense of purpose to help them weather the other storms that are genuinely out of their control.
